CaseLoad Support Options
CaseLoad Customer Support has the technical expertise and experience you need to
get the most out of your investment in our technology. Our staff provides
technical assistance to customers and handles questions on the use,
configuration, and functionality of
CaseLoad products. In addition, these teams
can help to identify software issues, develop creative solutions, and document
enhancement requests for consideration in future product releases.
By allowing each customer to select a level of service that corresponds with
specific requirements, we are able to deliver highly appropriate and effective
service.
Subscription Program
Joining our Subscription program is optional, however, to date, all our
customers have chosen to subscribe. Your annual Subscription payment provides
two services: 1) Help desk, and 2) access to free program updates.
Help Desk
CaseLoad staff are committed to ensuring that our software functions
effectively in your organization. Staff trained as Administrators act as
liaisons between their users and CaseLoad. When a user has a question, problem, or
request, they will first contact an Administrator within their organization.
The Administrator may, at this point, decide to contact a support person at
CaseLoad. Administrators must attend both the CaseLoad Administrator Course and
the CaseLoad User Course.
Our CaseLoad Priority Support toll-free Line is available Monday to Friday
from 8:30 a.m. to
5:30 p.m. (EST) at
1-800-604-5961.
Access to Future Product Updates
The CaseLoad Subscription program encourages members to obtain free
periodic software updates. Updating enables you to remain current with
technology and software industry standards. Together we can grow and remain
relevant.
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Our
CaseLoad Priority Support toll-free Line is available Monday to Friday from 8:30 a.m. to 6 p.m. (EST).
Call us toll-free at 1-800-604-5961 or by emailing us at
.
Local callers in the Toronto area can call us at (416) 762-0236.
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Did you know CaseLoad has a built-in Help
program? Within the application, click the Help menu to access a wide-range of
Help topics.
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