Support and Services
CaseLoad’s Technical Support organization is dedicated to providing responsive technical support services to ensure the success of our clients in the utilization and maintenance of myCaseLoad. Achieving maximum value from your investment in myCaseLoad is a key to your success.
CaseLoad provides subscription maintenance support plans for email assistance, software upgrades, updates and bug-fixes. We also provide hourly contract services to assist with tasks such as project management, new customizations, workflow analysis and creation, report, and template writing.
Support Subscription Program Membership in the Support Subscription Program is available to CaseLoad clients on an annual pre-paid basis.
The services included in the program are:
CaseLoad provides subscription maintenance support plans for email assistance, software upgrades, updates and bug-fixes. We also provide hourly contract services to assist with tasks such as project management, new customizations, workflow analysis and creation, report, and template writing.
Support Subscription Program Membership in the Support Subscription Program is available to CaseLoad clients on an annual pre-paid basis.
The services included in the program are:
- Email support for System administrators between 8:30 am. and 6:00 pm. Monday to Friday, Excluding Canadian holidays.
- Periotic maintenance releases - approximately two per year
- Software updates and upgrades
- Software fixes
- Personalized client support website containing documentation and any custom files, reports, Mail merge templates we have created for you.